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Welcome to Dongguan Maolong Machinery Equipment Co., Ltd.!
After sales service


贸隆机械 售后服务承诺书》 " Maolong Machinery Factory Service Commitment"
     
In order to provide customers with comprehensive and thoughtful services, customers are relieved of their worries. 贸隆机械厂 )制定了完善的售后服务制度和有效的售后服务措施,并开通专用售后服务热线,给用户提供满意的问题解答和技术支持;并设有售后服务部 , 对客户进行定期回访。 Our company ( Maolong Machinery Factory ) has formulated a perfect after-sales service system and effective after-sales service measures, and has opened a dedicated after-sales service hotline to provide users with satisfactory questions and technical support; and has a after-sales service department to conduct customer service Return visits regularly. The company currently has a number of professional after-sales service engineers as a strong after-sales service team to provide protection for your after-sales service. 贸隆机械厂 )向您做出下述维修服务承诺,并按照该服务承诺的要求向您提供维修服务。 Our company ( Maolong Machinery Factory ) makes the following maintenance service commitments to you, and provides you with maintenance services in accordance with the requirements of this service commitment.
I. One-year limited warranty on the machine
贸隆机械厂保修机器一年。 From the date of your purchase (the date on which the installation and commissioning of the machine is qualified), Maolong Machinery Factory guarantees the machine for one year.
After sales process
贸隆机械厂 录入顾客档案,派员工专业售后服务工程师负责技术跟踪服务,定时追踪机器使用情况。 1. After the machine is successfully installed and debugged, Maolong Machinery Factory enters the customer files, and sends staff professional after-sales service engineers to be responsible for technical tracking services and regularly track the use of the machine. 1 小时内先电话与您联系,了解详细的故障原因,并确定上门维修时间。 After the machine reports a fault, you can call our phone or notify us in writing of the after-sales service department. We will contact you by phone within 1 hour after receiving the notification to understand the detailed cause of the failure and determine the time for on-site repair.
2. When the after-sales service engineer visits the home, perform a detailed inspection of the machine, then introduce the cause of the failure to you in detail, and then perform maintenance. After the machine is repaired, you confirm the completion of the repair and sign on the after-sales service operation form.
Third, home repair time
24 小时内上门维修。 Guangzhou, Shenzhen, Dongguan, Zhongshan, Foshan and other cities will be repaired within 4 hours of work, and outside the province within 24 hours.
Four, exempt from warranty obligations
贸隆机械厂 )不承担免费保修义务,请您选择有偿服务。 For the machine failure, abnormal operation or damage caused by the following reasons, our company ( Maolong Machinery Factory ) does not assume the free warranty obligation. Please choose paid service.
1. When your machine exceeds the warranty period;
、您未按说明书要求使用及保养机器或人为损坏; 2. You did not use and maintain the machine or artificial damage according to the instructions;
3. Reasons for force majeure such as natural disasters (such as earthquakes, fires, etc.).
贸隆机械制造有限公司欢迎您对我们的工作进行监督。 In order to provide you with better after-sales service and protect your rights and interests, Dongguan Maolong Machinery Manufacturing Co., Ltd. welcomes you to supervise our work.
二十四小时售后服务热线: 13922921558 24-hour after-sales service hotline of Maolong Machinery Factory : 13922921558


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Guangdong ICP No. 10227467